Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", "User", "Promoter", or "Attendee") and [Entry Legal Entity Name] ("Entry", "we", "us", or "our"), a company registered at [Business Address], governing your access to and use of the Entry platform available at entry.events and all associated services, applications, and tools (collectively, the "Platform" or "Service").

By creating an account, accessing, or using the Platform in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use the Platform.

You must be at least 16 years of age to use the Platform. By using the Platform, you represent and warrant that you are at least 16 years old. If you are between 16 and 18 years of age (or the age of majority in your jurisdiction), you confirm that you have obtained consent from a parent or legal guardian who agrees to be bound by these Terms on your behalf.

If you are using the Platform on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" shall refer to that entity.

Entry is a white-label event ticketing platform that enables event promoters and organisers to sell, distribute, and manage tickets for live events. Entry provides the technology infrastructure; it does not organise, host, or promote events itself.

The Platform provides the following features and services:

1. Branded event pages and checkout — Customisable, white-label event pages where promoters can list events, display information, and sell tickets under their own brand identity.
2. Ticket sales and distribution — End-to-end ticket sales including digital ticket delivery via QR codes, downloadable PDF tickets, and mobile wallet passes (Apple Wallet and Google Wallet).
3. Payment processing via Stripe Connect — Secure payment collection through Stripe Connect, enabling funds to flow directly to the promoter's connected Stripe account.
4. Ambassador and rep programme with gamification — Tools for promoters to create and manage referral and ambassador programmes, including leaderboards, reward tracking, and performance-based incentives.
5. Analytics and marketing tools — Dashboards and reporting features that provide insights into ticket sales, audience demographics, marketing performance, and revenue.
6. AI-powered chat support — An AI assistant available on the Entry marketing site to help users with questions about the platform, features, and getting started.

Entry reserves the right to modify, enhance, or discontinue any feature of the Platform at any time. We will provide reasonable notice of any material changes that affect your use of the Service.

To access certain features of the Platform, you must create an account. When registering, you agree to the following:

1. Accurate information. You must provide truthful, accurate, current, and complete information during the registration process. You must promptly update your account information to keep it accurate and complete at all times.
2. Account security. You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You are responsible for all activities that occur under your account, whether or not authorised by you. You must notify Entry immediately at hello@entry.events if you suspect any unauthorised use of your account or any other breach of security.
3. One organisation per account. Each account is associated with a single organisation or promoter entity. You may not create multiple accounts for the same organisation without prior written consent from Entry.
4. Right to suspend or terminate. Entry reserves the right to suspend, disable, or terminate your account at any time if we reasonably believe that you have violated these Terms, engaged in fraudulent or illegal activity, or if your account poses a risk to the Platform, other users, or third parties. Where practicable, we will provide notice and an opportunity to remedy any breach before taking such action.

If you use the Platform as a promoter or event organiser to list, sell, or manage tickets for events, you acknowledge and agree to the following obligations:

1. Legal right to host events. You must have the legal right, authority, and all necessary permissions, licences, and approvals to organise and host any event you list on the Platform. You must not list events for which you are not the authorised organiser or do not have explicit permission from the authorised organiser.
2. Compliance with local laws. You are solely responsible for complying with all applicable local, national, and international laws and regulations relating to your events, including but not limited to: entertainment and venue licensing; alcohol licensing and age-related restrictions; health and safety regulations; fire safety and capacity limits; noise regulations; food hygiene standards (where applicable); accessibility requirements; and any COVID-19 or public health directives that may be in effect.
3. Event delivery and customer service. You are solely responsible for the delivery of the event as advertised, including the venue, entertainment, schedule, and all aspects of the attendee experience. You are responsible for providing customer service to your ticket buyers regarding event-specific inquiries, changes, cancellations, and refunds.
4. Prohibited listings. You must not list events that are illegal, fraudulent, misleading, or deceptive. You must not use the Platform to sell tickets to events that do not exist or that you do not intend to deliver. Event descriptions, images, and other content must be accurate and not misleading.
5. Tax obligations. You are solely responsible for determining and fulfilling your own tax obligations arising from the sale of tickets and the operation of your events, including income tax, VAT, sales tax, GST, or any other applicable taxes in your jurisdiction. Entry does not provide tax advice and is not responsible for any tax liabilities you may incur.

1. Payment processing. All payments on the Platform are processed through Stripe Connect. By using the Platform as a promoter, you agree to create and maintain a Stripe Connect account and comply with Stripe's Connected Account Agreement and Terms of Service.
2. Revenue flow. Ticket sale revenue is paid directly to the promoter's connected Stripe account, subject to Stripe's standard payout schedules and any applicable holds. Entry does not hold or custody ticket sale funds.
3. Entry fees. Entry offers the following subscription plans, which may be updated from time to time:
   • Starter (Free) — No monthly subscription fee, plus applicable per-transaction fees.
   • Pro ($29/month) — Monthly subscription fee, plus applicable per-transaction fees with reduced rates.

   Current pricing details are available on our pricing page. Entry reserves the right to modify its pricing with 30 days' advance notice to existing customers.

4. Stripe processing fees. Stripe's own payment processing fees (e.g., card processing fees, currency conversion fees) apply in addition to Entry's fees. These fees are set by Stripe and are outside Entry's control. Please refer to Stripe's pricing page for current rates.
5. Refund policy. Promoters are responsible for setting and communicating their own refund policies to ticket buyers. Entry does not determine, manage, or enforce refund policies on behalf of promoters. Any refunds are processed through the promoter's Stripe account at the promoter's discretion and expense.
6. Chargebacks. Chargebacks and payment disputes are the responsibility of the promoter, as they are processed against the promoter's connected Stripe account. Entry is not liable for any chargebacks, chargeback fees, or losses arising from payment disputes. Entry reserves the right to suspend or terminate accounts that experience an excessive rate of chargebacks, as determined at Entry's reasonable discretion, to protect the integrity of the Platform.

1. Programme creation. Promoters may use the Platform's tools to create ambassador and rep programmes for their events. These programmes allow third-party individuals ("Ambassadors" or "Reps") to promote events and earn rewards based on ticket sales driven through their referral links.
2. Rewards and compensation. Reps may earn rewards, commissions, or other incentives as determined and configured by the promoter. The nature, value, and terms of any rewards are set entirely by the promoter. Entry provides the technology tools to facilitate the programme but does not set, guarantee, or fund any rewards.
3. Promoter management. The promoter is solely responsible for managing the ambassador and rep programme, including setting terms and conditions for reps, determining reward structures, communicating with reps, and fulfilling any promised rewards or compensation.
4. No liability for disputes. Entry is not a party to any agreement between promoters and their ambassadors or reps. Entry shall not be liable for any disputes, claims, or losses arising from the relationship between promoters and reps, including disputes over unpaid rewards, programme terms, or performance metrics.

1. Entry's intellectual property. Entry retains all rights, title, and interest in and to the Platform, including but not limited to all software, source code, algorithms, user interfaces, designs, documentation, trademarks, service marks, logos, and other intellectual property ("Entry IP"). Nothing in these Terms transfers any ownership of Entry IP to you.
2. White-label licence. The "white-label" nature of the Platform means that promoters are granted a limited, non-exclusive, non-transferable, revocable licence to customise the appearance of their event pages (such as logos, colours, and branding) while using Entry's technology. This licence does not grant promoters any ownership of, or proprietary rights in, Entry's underlying technology, software, infrastructure, or intellectual property.
3. Promoter content. Promoters retain full ownership of their event content, brand assets, logos, images, descriptions, and customer lists ("Promoter Content"). Entry does not claim ownership of Promoter Content.
4. Licence to Entry. By uploading or submitting Promoter Content to the Platform, you grant Entry a worldwide, non-exclusive, royalty-free licence to use, display, reproduce, and distribute such content solely for the purpose of operating and providing the Platform and its features. This licence terminates when you remove the content from the Platform or when your account is terminated, subject to any reasonable backup or archival period.
5. Trademark restrictions. Neither party may use the other party's trademarks, logos, or brand assets without prior written permission. Entry may reference the promoter's use of the Platform for marketing purposes (e.g., case studies) only with the promoter's consent.

1. Privacy Policy. Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you consent to the practices described therein.
2. Data controller and processor roles. Where promoters collect personal data from ticket buyers through the Platform (e.g., names, email addresses, purchase history), the promoter acts as the data controller for that data and Entry acts as a data processor on behalf of the promoter. Entry processes ticket buyer data solely for the purpose of providing the Platform's services to the promoter.
3. Compliance obligations. Both parties agree to comply with all applicable data protection laws and regulations, including but not limited to the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), the California Consumer Privacy Act (CCPA), the Australian Privacy Act 1988, and any other applicable data protection legislation in the jurisdictions in which they operate.
4. Promoter responsibilities. Promoters are responsible for ensuring that they have a lawful basis for collecting and processing ticket buyer data, that they provide appropriate privacy notices to their customers, and that they handle data subject requests (such as access, deletion, or portability requests) in accordance with applicable law. Entry will provide reasonable assistance to promoters in fulfilling such requests.

You agree not to use the Platform for any purpose that is unlawful, harmful, or otherwise prohibited by these Terms. The following activities are expressly prohibited:

1. Fraudulent events or ticket scalping. Creating or listing fraudulent, fictitious, or misleading events; engaging in ticket scalping, reselling tickets above face value without authorisation, or any form of ticket fraud.
2. Illegal activities. Using the Platform to facilitate, promote, or engage in any illegal activity, including the sale of illegal goods or services, or events involving illegal activities.
3. Spamming or harassment. Sending unsolicited communications, spam, or bulk messages through the Platform; harassing, threatening, or abusing other users, ticket buyers, or Entry staff.
4. Reverse engineering. Attempting to reverse-engineer, decompile, disassemble, or otherwise derive the source code or underlying algorithms of the Platform or any part thereof.
5. Circumventing security measures. Attempting to bypass, disable, or interfere with any security features, access controls, or technical protection measures of the Platform; accessing data or accounts not intended for you.
6. Money laundering. Using the Platform for money laundering, terrorist financing, or any other financial crime. Entry is committed to compliance with applicable anti-money laundering (AML) regulations and reserves the right to report suspicious activity to the relevant authorities.

Entry reserves the right to investigate and take appropriate action against any user who violates this section, including removing content, suspending or terminating accounts, and reporting conduct to law enforcement authorities.

1. Uptime target. Entry aims to maintain 99.9% uptime for the Platform. However, we do not guarantee that the Platform will be available at all times or that access will be uninterrupted, timely, secure, or error-free.
2. Planned maintenance. Entry may perform scheduled maintenance from time to time, which may result in temporary service interruptions. We will make reasonable efforts to communicate planned maintenance in advance through the Platform dashboard or via email to account holders.
3. Force majeure. Entry shall not be liable for any failure or delay in the performance of its obligations where such failure or delay results from circumstances beyond Entry's reasonable control, including but not limited to natural disasters, acts of government, internet outages, power failures, cyberattacks, pandemics, or disruptions to third-party services (including Stripe).

1. Platform role. Entry is a technology platform and tool. Entry is not an event organiser, promoter, venue operator, or ticket reseller. Entry does not control, endorse, or assume responsibility for any events listed on the Platform.
2. No liability for events. Entry is not liable for event cancellations, postponements, changes to event details, no-shows by performers or organisers, or any disputes between promoters and attendees. Any such issues must be resolved directly between the promoter and the affected ticket buyers.
3. Cap on liability. To the maximum extent permitted by applicable law, Entry's total aggregate liability to you for any and all claims arising out of or in connection with these Terms or your use of the Platform shall not exceed the total fees paid by you to Entry in the twelve (12) months immediately preceding the event giving rise to the claim.
4. Exclusion of certain damages. To the maximum extent permitted by applicable law, Entry shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, loss of goodwill, or any other intangible losses, even if Entry has been advised of the possibility of such damages.
5. Exceptions. Nothing in these Terms shall exclude or limit Entry's liability for: (a) death or personal injury caused by Entry's negligence; (b) fraud or fraudulent misrepresentation by Entry; or (c) any other liability that cannot be excluded or limited under applicable law.

You agree to indemnify, defend, and hold harmless Entry, its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, actions, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

1. Your use of the Platform or any event listed or managed through the Platform.
2. Any content, event listings, or materials you upload, publish, or transmit through the Platform.
3. Any breach of these Terms by you or anyone using your account.
4. Any violation of applicable laws, regulations, or third-party rights arising from your events or your use of the Platform.
5. Any dispute between you and a ticket buyer, attendee, ambassador, rep, or other third party.

This indemnification obligation shall survive the termination of these Terms and your use of the Platform.

1. Termination by you. Either party may terminate these Terms at any time.
   • Free (Starter) plan: You may delete your account at any time via the Platform dashboard. Termination takes effect immediately.
   • Pro plan: You may cancel your subscription at any time. Your access to Pro features will continue until the end of your current billing period. No partial refunds will be issued for the remainder of a billing period.
2. Termination by Entry. Entry may terminate or suspend your account and access to the Platform if you breach these Terms, subject to providing reasonable notice and an opportunity to cure the breach where practicable. Entry may terminate immediately without notice in cases of serious misconduct, fraud, illegal activity, or where continued access poses an immediate risk to the Platform or other users.
3. Effect of termination. Upon termination of your account, your right to access and use the Platform ceases immediately (or at the end of your billing period for Pro plan cancellations). Entry will make your data available for export for a period of thirty (30) days following termination. After this period, Entry may delete your data in accordance with our data retention policies and applicable law.
4. Surviving provisions. Sections relating to intellectual property, limitation of liability, indemnification, governing law, and any other provisions that by their nature should survive termination shall continue in full force and effect after termination.

1. Right to modify. Entry reserves the right to modify, amend, or replace these Terms at any time. We will provide at least thirty (30) days' advance notice of any changes by posting the updated Terms on the Platform with a revised "Last updated" date.
2. Notification of material changes. For material changes that significantly affect your rights or obligations, we will also notify you via email to the address associated with your account. Material changes include, but are not limited to, changes to pricing, liability provisions, or data handling practices.
3. Acceptance of changes. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and terminate your account before the changes take effect.

1. Governing law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
2. Jurisdiction. The courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms. This means that you may bring a claim in the courts of England and Wales, or in the courts of any other jurisdiction that has authority to hear the claim.
3. European Union users. If you are a consumer based in the European Union, nothing in these Terms shall affect your mandatory rights under applicable EU consumer protection legislation, including your right to bring proceedings in your country of residence. You may also be entitled to use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
4. United States users. If you are based in the United States, you agree that, to the fullest extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Platform shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA), rather than in court. You waive your right to participate in class action lawsuits or class-wide arbitration to the extent permitted by law. This arbitration provision does not apply where prohibited by applicable state or federal law.
5. Australian users. If you are a consumer based in Australia, nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable consumer protection legislation that cannot be excluded, restricted, or modified by agreement.

1. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
2. Entire agreement. These Terms, together with the Privacy Policy and any other agreements expressly referenced herein, constitute the entire agreement between you and Entry regarding your use of the Platform and supersede all prior and contemporaneous agreements, proposals, and representations, whether written or oral.
3. No waiver. The failure of Entry to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any term or condition shall not be deemed a further or continuing waiver of such term or condition or any other term or condition.
4. Assignment. You may not assign or transfer your rights or obligations under these Terms without Entry's prior written consent. Entry may assign its rights and obligations under these Terms to an affiliate or successor in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets, provided that the assignee agrees to be bound by these Terms.

If you have any questions, concerns, or complaints about these Terms or the Platform, please contact us at: