Support
Need help with the Entry app? Email us and we'll get back to you within 24 hours.
Contact
support@entry.eventsWe reply to every message, usually within a few hours during UK business hours and always within 24 hours.
Common questions
I bought a ticket and need help with the event itself.
Tickets on Entry are sold by the event promoter, not by Entry. For event-specific questions (timings, line-up changes, refunds, entry policy), please contact the promoter directly — their contact details are on your booking confirmation email. For technical issues with your ticket (e.g. you can't open the QR code or wallet pass), email us at support@entry.events.
I can't log in to the Entry rep app.
Email support@entry.events with the email address linked to your account and a short description of what happens when you try to log in. We'll get back to you within 24 hours.
How do I add my ticket to Apple Wallet or Google Wallet?
On your booking confirmation email, tap the "Add to Apple Wallet" or "Save to Google Wallet" button. If the button is missing or the pass won't add, email support@entry.events with your booking reference and we'll resend the pass.
I'm a promoter and need help with my account.
Promoters can reach us at support@entry.events or use the form on our contact page.
How do I report a user or content in the app?
Tap the Report control on the user's profile, on a leaderboard entry, or next to a peer-activity item. Reports are triaged by our trust & safety team within 24 hours. You can read the full content and reporting policy in our Terms of Service.
Entry is a trading name of Artisan Deli Market Limited (England and Wales, company number 13546629).